Medical plan
For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:
Aetna Dedicated Concierge Customer Service
1-866-574-9124
24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.
Medical Advice/24-Hour Nurse Line
1-888-434-9473
Pharmacy plan
For information about your prescription drug benefits:
Express Scripts Customer Service
1-844-626-9387 or express-scripts.com/amazon
Employee assistance program
For employee assistance program benefits:
GuidanceResources®
1-855-435-4333 or guidanceresources.com
Benefits Service Center
For questions about enrollment or eligibility, and to connect with ALEX, our interactive benefits tool:
Benefits Service Center (Monday through Friday, 5 a.m. to 6 p.m. Pacific Time)
1-866-644-2696 or amazon.ehr.com
Health savings account
For information about your health savings account:
Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST
Flexible spending account
For information about your flexible spending account:
ConnectYourCare Customer Service
1-855-609-8616 or connectyourcare.com
Dental plan
For information about your dental benefits:
Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com
Vision plan
For information about your vision benefits:
VSP® Customer Service
1-844-401-5670 or vsp.com
City of Hope
For information about City of Hope contact:
1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and City of Hope will not share your information with your employer or other parties without your consent.
Livongo
Enroll today: join.livongo.com/AMAZON/begin or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”
