Medical plan

For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:

Aetna Dedicated Concierge Customer Service

24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.

Medical Advice/24-Hour Nurse Line


Pharmacy plan

For information about your prescription drug benefits:

Express Scripts Customer Service


Employee assistance program

For employee assistance program benefits:

1-855-435-4333 or


Benefits Service Center

For questions about enrollment or eligibility, and to connect with ALEX, our interactive benefits tool:

Benefits Service Center (Monday through Friday, 5 a.m. to 6 p.m. Pacific Time)
1-866-644-2696 or

Health savings account

For information about your health savings account:

Fidelity Customer Service
1-800-835-5095 or
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST


Flexible spending account

For information about your flexible spending account:

ConnectYourCare Customer Service
1-855-609-8616 or

Dental plan

For information about your dental benefits:

Delta Dental Customer Service
1-844-466-8847 or

Vision plan

For information about your vision benefits:

VSP® Customer Service
1-844-401-5670 or

City of Hope

For information about City of Hope contact:

1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and City of Hope will not share your information with your employer or other parties without your consent.


Enroll today: or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”