Medical plan

For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:

Aetna Dedicated Concierge Customer Service
1-866-574-9124

24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.

Medical Advice/24-Hour Nurse Line
1-888-434-9473

 

Pharmacy plan

For information about your prescription drug benefits:

Express Scripts Customer Service
1-844-626-9387
or express-scripts.com/amazon

 

Employee assistance program

For employee assistance program benefits:

GuidanceResources®
1-855-435-4333 or guidanceresources.com

 

Benefits Service Center

For questions about enrollment or eligibility, and to connect with ALEX, our interactive benefits tool:

Benefits Service Center (Monday through Friday, 5 a.m. to 6 p.m. Pacific Time)
1-866-644-2696 or amazon.ehr.com
 

Health savings account

For information about your health savings account:

Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST

 

Flexible spending account

For information about your flexible spending account:

ConnectYourCare Customer Service
1-855-609-8616 or connectyourcare.com
 

Dental plan

For information about your dental benefits:

Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com
 

Vision plan

For information about your vision benefits:

VSP® Customer Service
1-844-401-5670 or vsp.com
 

City of Hope

For information about City of Hope contact:

1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and City of Hope will not share your information with your employer or other parties without your consent.
 

Livongo

Enroll today: join.livongo.com/AMAZON/begin or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”