Get in touch

Questions? Here's who to contact for more information.

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Medical plan

For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:

Aetna Dedicated Concierge Customer Service
1-866-574-9124
24 hours a day, 7 days a week

Medical Advice/24-Hour Nurse Line
1-888-434-9473

 

Resources for Living

Resources For Living is your one-stop place for all your mental health and wellbeing needs. Whether you’re looking to manage everyday life or overcome a major challenge, a team of care partners will guide you through your options and connect you to services that work for you.

Connect with a care partner today
Call 1-833-721-2323 or chat live with a care partner at ResourcesForLiving.com/Amazon

 

Pharmacy plan

For information about your prescription drug benefits:

Express Scripts Customer Service
1-844-626-9387 or express-scripts.com/amazon

 

My HR Live Support

Enroll and get personalized information about your benefits on Amazon A to Z. Drop in whenever you need support, information, or resources — all year long.

My HR Live Support 
To reach My HR Live Support, visit My HR and click on the topic that corresponds with your request. At any point you can click "Something Else" to request live support. 
 

Health savings account and Flexible spending account

For information about your health savings or flexible spending accounts:

Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST

 

Dental plan

For information about your dental benefits:

Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com
 

Vision plan

For information about your vision benefits:

VSP® Customer Service
1-844-401-5670 or vsp.com

 

Additional contact information for other Amazon vendors can be found on the Special Programs page here.