Questions? Here's who to contact for more information.
For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:
Aetna Dedicated Concierge Customer Service
24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.
Medical Advice/24-Hour Nurse Line
For information about your prescription drug benefits:
Express Scripts Customer Service
1-844-626-9387 or express-scripts.com/amazon
For employee assistance program benefits:
1-855-435-4333 or guidanceresources.com
For questions about enrollment or eligibility, and to connect with ALEX, our interactive benefits tool:
Benefits Service Center (Monday through Friday, 5 a.m. to 6 p.m. Pacific Time)
1-866-644-2696 or amazon.ehr.com
For information about your health savings account:
Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST
For information about your flexible spending account:
ConnectYourCare Customer Service
1-855-609-8616 or connectyourcare.com
For information about your dental benefits:
Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com
For information about your vision benefits:
VSP® Customer Service
1-844-401-5670 or vsp.com
For information about City of Hope contact:
1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and City of Hope will not share your information with your employer or other parties without your consent.
Enroll today: join.livongo.com/AMAZON/begin or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”
Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company (Aetna) and its affiliates.
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