Medical plan
For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:
Aetna Dedicated Concierge Customer Service
1-866-574-9124
24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.
Medical Advice/24-Hour Nurse Line
1-888-434-9473
Pharmacy plan
For information about your prescription drug benefits:
Express Scripts Customer Service
1-844-626-9387 or express-scripts.com/amazon
My HR Live Support
Enroll and get personalized information about your benefits on Amazon A to Z. Drop in whenever you need support, information, or resources — all year long.
My HR Live Support
To reach My HR Live Support, visit My HR and click on the topic that corresponds with your request. At any point you can click "Something Else" to request live support.
Health savings account and Flexible spending account
For information about your health savings or flexible spending accounts:
Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST
Dental plan
For information about your dental benefits:
Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com
Vision plan
For information about your vision benefits:
VSP® Customer Service
1-844-401-5670 or vsp.com
AccessHope
For information about AccessHope contact:
1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and AccessHope will not share your information with your employer or other parties without your consent.
Livongo
Enroll today: join.livongo.com/AMAZON/begin or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”
Progyny
Visit progyny.com/find-a-provider to find a Progyny specialist near you or call 1-855-369-3343.