Contact us :: Aetna Amazon

Notice: Brightline Vendor Forta LLC Data Vulnerability Issue
Brightline, a vendor of Aetna, was made aware on Feb. 4, 2023, by their business associate, Forta LLC, of a vulnerability in its systems that enabled the unauthorized access and exfiltration of some stored data files that contain some Aetna members’ protected health information. Forta has confirmed that access to their systems was contained and mitigated with no further compromise. For more information, contact Brightline, 8 a.m. to 8 p.m. ET, Monday through Friday at 833-570-2987.

Medical plan

For Aetna medical plan information and provider search assistance, as well as around-the-clock access to a nurse or doctor if necessary:

Aetna Dedicated Concierge Customer Service
1-866-574-9124
24 hours a day, 7 days a week
If you live in CT, NC, IN, PA, DE, FL, KS, NV, please click here.

Medical Advice/24-Hour Nurse Line
1-888-434-9473

Pharmacy plan

For information about your prescription drug benefits:

Express Scripts Customer Service
1-844-626-9387 or express-scripts.com/amazon

My HR Live Support

For questions about enrollment or eligibility, and to connect with ALEX, our interactive benefits tool, visit benefits.amazon.com.

My HR Live Support
To reach My HR Live Support, visit My HR and click on the topic that corresponds with your request. At any point you can click "Something Else" to request live support.

Health savings account and Flexible spending account

For information about your health savings or flexible spending accounts:

Fidelity Customer Service
1-800-835-5095 or netbenefits.com/amazon
Fidelity call center hours: Monday – Friday 8:30 a.m. EST – 12 a.m. EST

Dental plan

For information about your dental benefits:

Delta Dental Customer Service
1-844-466-8847 or deltadentalwa.com

Vision plan

For information about your vision benefits:

VSP^® Customer Service
1-844-401-5670 or vsp.com

AccessHope

For information about AccessHope contact:

1-800-811-4993 between 6 a.m. and 6 p.m. PST
Your call is completely confidential and AccessHope will not share your information with your employer or other parties without your consent.

Livongo

Enroll today: join.livongo.com/AMAZON/begin or call Livongo Member Support at 1-800-945-4355 and mention registration code “AMAZON.”

Progyny

Visit progyny.com/find-a-provider to find a Progyny specialist near you or call 1-855-369-3343.

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