for Amazon and Subsidiaries
2026 Benefits Open Enrollment Is Here! You'll be notified when it's your turn to enroll during the phased rollout between September 18 - November 19, 2025. Don't miss your opportunity to choose the right coverage for you and your family. Visit A to Z to check your enrollment phase and explore your benefits options.
Help when you need it
Quality health care is more than just going to the doctor once or twice a year. Sometimes you need personal, ongoing support to manage the other things life throws your way.
Aetna® Back and Joint Care
Through the Aetna® Back and Joint Care program, Hinge Health provides all the tools you need to get moving again from the comfort of your home. You'll get exercise therapy tailored to your condition and a personal care team of experts. Best of all, it's at no additional cost to you – 100% covered by your employer. To learn more call 1-855-902-2777 or join today.
Expert Medical Opinion
When you or someone in your family has received a Musculoskeletal, Cardiovascular, Oncology or Neurology related diagnosis, there is nothing more important than finding the very best expertise. 2nd.MD can help connect you with a top board-certified specialist for an expert second opinion by phone or video. These services are offered at no additional cost to Aetna members and their dependents.
To get started contact 2nd.MD at 1-866-841-2575 or their website.
Facilities known for quality care
As an Aetna member, you’ll have access to a special network of hospitals and other facilities known for quality care. The Aetna Institutes® is a program that offers access to networks of high-performing hospitals, clinics and health care facilities that offer specialized care. These programs are:
- Institutes of Excellence® for Transplant support, Infertility, and Pediatric Congenital Heart Surgery
- Institutes of Quality® for Bariatric, Cardiac, and Orthopedic
- Institutes of Quality for Behavioral Health
- Gene-based, Cellular and Other Innovative Therapies (GCIT®) Designated Networks
Expert care for the whole body
Achieve your health and weight goals with 9amHealth’s personalized care. Get on-demand access to weight health experts, prescriptions, lab testing, at-home devices, and tailored nutrition and fitness coaching—all from one place and the comfort of your home. Plus, their Care Team provides referrals to Amazon’s mental health resources and bariatric surgery support. 9amHealth’s weight management program is available to eligible Aetna members and their dependents (18+).
Visit their website to confirm your eligibility and to get started.
Give your baby a healthy start
From managing pregnancy symptoms to quitting smoking, the Aetna Maternity Program helps you have a healthy pregnancy. For details, call 1-866-574-9124 and press 5 to speak with an Aetna Concierge about the Aetna Maternity Program. To learn more about genetic counseling, see here for details.
Family-building benefits
Maven's family-building benefit supports various paths to parenthood, offering free unlimited access to expert virtual care. The benefit also includes financial coverage for fertility treatment and reimbursement for adoption, surrogacy, and donor/tissue expenses. Visit the Maven website or call 1-888-884-1093 to learn more.
Everyday help for everyday living
Resources For Living is your one-stop place for all your mental health and wellbeing needs. Whether you’re looking to manage everyday life or overcome a major challenge, a team of care partners will guide you through your options and connect you to services that work for you.
Meet with a counselor from anywhere
Televideo makes it easier to access Aetna Behavioral Health services. It’s the next best thing to being in the same room without the drive time.
Click here to see a list of virtual providers.
Get emotional support when you need it
Sometimes life can be overwhelming. And while occasional feelings of worry, depression and anger are normal, they can keep you from functioning at the level you’d like. The AbleToTM program can help you work through these times with counseling via secure video or phone. Learn more by calling 1-844-330-3648 Monday through Friday between 9 a.m. and 8 p.m. ET or by visiting the AbleTo website.
Virtual alcohol and substance use treatment
Pelago is a 24/7 online clinic that offers confidential alcohol, opioid, tobacco and cannabis treatment programs. Get 1:1 support from a licensed care team made up of coaches, drug & alcohol counselors, licensed physicians, and nurse practitioners. Get access to on demand resources, tracking tools, coaching and counseling services, medication management and more.
Visit the Pelago website to sign up or call 1-877-349-7755.
Virtual Mental Health Support
Lyra is a mental health provider offering in-person and virtual, evidence-based coaching, therapy and medication management. Lyra is available to members ages 2 and up. Get started by visiting Lyra’s website or by calling 1-833-511-1780.