Did you know that medical costs for the exact same service can differ greatly between health care providers? Compare estimated costs before you receive care on your Aetna member website. People who used this tool saved an average of $170 on their out-of-pocket costs.1
24/7/365 Aetna Concierge support
You can get around-the-clock information and support. Call an Aetna concierge at 1-866-574-9124.
Take care of benefits business
Find a doctor, view coverage and costs, manage claims — and so much more! Once you register, you can access your member website anytime, anywhere and on any device.
Find your health info in
Keep track of doctor’s visits, test results, medications and more with your online personal health record. There’s no need for paper records when your medical history is accessible right from your phone.
Get medical support when you need it
Do you have a health question? With the Medical Advice/24-Hour Nurse Line, you can speak to a registered nurse about things like health issues and wellness topics at no cost.** Call 1-888-434-9473 to speak to a nurse. Our nurses can also connect you to a licensed doctor by web, phone or mobile app in under 10 minutes for treatment and prescriptions (office visit fees apply).
Interact online anytime
Need help finding the right plan? Just ask ALEX®, an interactive tool that guides you through your options with personalized questions and easy-to-understand information.
You can connect with ALEX via the Benefits Service Center (see the Contact Us page).
Find easy-to-understand information
Diagnosed with a medical condition? Unsure about treatment options? Facing possible surgery? Our free health decision support resources can help. You can access a library of online learning programs on everything from back pain and hypertension to C-sections and bariatric surgery.
Go mobile with our app
Download our free Aetna HealthSM app on iTunes or Google Play to take care of benefits business, find doctors and show your ID card. Learn more about our app here. You can also find out what Apple® apps we recommend to help you get fit. On your iPhone®, go to apple.co/2vfdS1g (standard text messaging and other rates from your wireless carrier may apply).
*Estimated costs not available in all markets. The tool gives you an estimate of what you would owe for a particular service based on your plan at that very point in time. Actual costs may differ from the estimate if, for example, claims for other services are processed after you get your estimate but before the claim for this service is submitted. Or, if the doctor or facility performs a different service at the time of your visit.
**Only your doctor can diagnose, prescribe or give medical advice. The Medical Advice/24-Hour Nurse Line provides information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.
1Aetna Informatics and Product Strategy. Member Payment Estimator Study. August 2012.
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