for Amazon and Subsidiaries
Virtual Care Providers
From quick care appointments to treatment for chronic or acute conditions to mental health support and more, browse our selection of virtual care providers to find the help you need.
Virtual Care Providers
Available to Amazon Members
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Aetna 24/7 Nurse Line
Speak with a registered nurse 24/7 on a wide variety of topics:
All ages |
Not Applicable | 24/7/365 | Number on the back of the Aetna ID Card | www.aetna.com |
| Aetna One Choice
The Aetna One Choice Program addresses chronic and acute conditions holistically through our 1:1 nurse model. Once assigned the nurse will be a single point of contact for the family providing 1:1 support for acute care and chronic condition management. This program provides a more holistic approach to care, and a higher level of engagement supporting members with the most risk and the greatest opportunity for health impacts. |
Not Applicable | Member can call and request support any time of day | Number on the back of the Aetna ID Card | www.aetna.com |
| Aetna Behavioral Health Condition Management
The Aetna Behavioral Health Condition Management program identifies and engages members diagnosed with high-risk acute and chronic behavioral health conditions. Members enrolled in the program get support with behavior change to improve overall functioning and wellness, which keeps them involved in and compliant with their treatment. The program promotes active collaboration and coordination of everyone involved in the member’s medical and behavioral health care, including providers, family, friends and other Aetna clinical programs. |
Not Applicable | Member can call and request support any time of day | Number on the back of the Aetna ID Card | www.aetna.com |
| Aetna Compassionate Care
The Aetna Compassionate Care Program provides additional support to terminally ill members and their families. It removes barriers to hospice and provides more choices for end-of life care so that the member is able to spend time with family and friends outside a hospital setting. |
Not Applicable | Member can call and request support any time of day | Number on the back of the Aetna ID Card | www.aetna.com |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Teladoc
Teladoc® is available 24/7/365 by web, phone, and the Teladoc mobile app. Teladoc physicians can diagnose and treat a wide range of general health issues. Teladoc also offers mental health, dermatology, and caregiver services. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable); $60 copay for dermatology (after deductible, if applicable) |
24/7/365 Available nationwide |
1-800-TELADOC | https://www.teladoc.com/aetna/ |
| CVS MinuteClinic Virtual Care
In-person and televideo services for general medical care including illnesses and injuries. Mental health counseling available in select states. General medical care - All ages Mental health - Ages 18 and above |
Health Savings Plan - 0% after deductible All other plans - $0 Mental health visits subject to plan benefits (see CVS MinuteClinic Virtual Care under Mental Health) |
24/7/365 General medical care available nationwide. Mental health services available in AZ, CA, CT, FL, GA, IL, MA, NJ, NY, NC, OH, PA, TX, VA |
N/A | www.cvs.com/minuteclinic/virtual-care |
If you need help finding which provider is right for you, call Resources For Living at 1-833-721-2323 to speak with a Care Partner.
Depression, Anxiety, Stress
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Array at Home
Online face-to-face mental well-being outpatient counseling and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
800-442-8938 | https://arraybc.com/ |
| Telemynd
Behavioral health outpatient telehealth therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
866-991-2103 | https://Telemynd.com/aetna-referral-form |
| Alma Health
Online face-to-face mental well-being outpatient counseling and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
N/A | https://HelloAlma.com/aetna |
| CVS Minuteclinic Virtual Care
Credentialed network of experienced master’s level therapists who provide in-person and televideo services. Services include depression screenings, medication management and mental health counseling. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
24/7/365 Available in AZ, CA, CT, FL, GA, IL, MA, NJ, NY, NC, OH, PA, TX, VA |
855-417-2486 | www.cvs.com/minuteclinic/virtual-care |
| Teladoc
Evidence-based therapy and counseling provided by licensed therapists, as well as medication evaluation and management by board-certified psychiatrists. Ages 13 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
24/7/365 Available nationwide |
1-800-TELADOC | https://www.teladoc.com/aetna/ |
| Brightside
Behavioral health outpatient telemedicine therapy and medication management. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
415-360-3348 | https://Brightside.com |
| AbleTo
AbleTo 360: Eight-week outpatient therapy, coaching and digital mental health tools via telemedicine for those with chronic medical condition(s) plus mental health struggles: anxiety, depression, panic, etc. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
M-F 9 AM to 8 PM ET Available nationwide |
844-330-3678 | https://Member.AbleTo.com/Aetna/ |
| SonderMind
General support for mild to severe mental health disorders as well as alcohol and substance use disorders. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in AZ, CO, DC GA, IN, MO, OH, OR, TX |
N/A | https://www.sondermind.com/ |
| Mindpath
General support for mild to severe mental health disorders as well as alcohol and substance use disorders. All ages. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in AZ, CA, FL, MN, NC, OH, SC, TX |
N/A | http://www.mindpath.com |
| Octave
Behavioral health provider for therapy only. Does not include medication management. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, CT, FL, NJ, NY, TX, DC |
415-360-3833 | http://www.findoctave.com |
| Two Chairs
Behavioral health provider for therapy only. Does not include medication management. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, WA, FL |
415-202-5159 | https://app.twochairs.com/booking |
| Meru Health
12-week digital therapy program proven to reduce depression and anxiety that combines evidence-based therapies, lifestyle science and wearable biofeedback. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Digital tools available 24/7 Available nationwide |
N/A | https://MeruHealth.com/sign-up/Aetna/ |
| Headway
Behavioral health outpatient telemedicine therapy and medication management. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Available in AZ, CA, CO, DC, FL, GA, IL, LA, MD, MA, MI, NJ, NY, NC, OH, PA, TX, VA, WA | N/A | http://Headway.co |
| MDLive
Behavioral Health telemedicine providers for therapy and medication management. Ages 10 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules |
855-824-2170 | https://members.mdlive.com/bhcomm/landing_home |
| CHE Behavioral
Virtual teletherapy and telepsychiatry and co-located, integrated clinics and stand-alone clinics. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, CT, FL, GA, KY, NJ, NY, NC, PA, SC, TN, TX |
866-471-3330 | https://www.cheservices.com/ |
| Talkspace
Behavioral Health telemedicine provider for therapy and medication management. Asynchronous chat available. Ages 13 and above for therapy and 18 and above for medication management. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
N/A | talkspace.com/aetna |
| Path
Behavioral health telemedicine provider for therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, FL, GA, HI, IL, NY, NC, OH, TX, VA |
323-805-7088 | https://www.pathmentalhealth.com/ |
| UpLift
In-person and virtual therapy and medication management. Ages 13 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in FL, MA, VA, DC |
N/A | https://www.joinuplift.co/ |
| Grow Therapy
Virtual and in-person therapy and medication management. Ages 6 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, FL, GA, IL, IN, MD, MA, OH, PA, TX, DC |
N/A | https://growtherapy.com/ |
| Geode
Behavioral health virtual therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in GA, IL, NC, TX |
N/A | https://book.geodehealth.com/aetna/welcome |
Suicide Intervention
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Vita Health for Youth
Outpatient 12-week specialty program delivered virtually. Program provides app that supports this suicide prevention offering. Ages 12 to 24. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Digital tools available 24/7 Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV |
844-866-8336 | https://VitaHealth.Care |
| Vita Health for Adults
Outpatient 12-week specialty program delivered virtually. Program provides app that supports this suicide prevention offering. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Digital tools available 24/7 Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV |
844-866-8336 | https://VitaHealth.care |
Substance and Alcohol Use
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Elenor Health
Whole-person, evidence-based treatment for anyone concerned about their mental health or affected by addiction. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules LA, MA, NC, NJ, OH, WA, TX |
866-972-0771 | https://ElenorHealth.com/ |
| Talkiatry
Behavioral health telemedicine therapy for alcohol, substance abuse and other mental health disorders. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
N/A | https://www.talkiatry.com |
| Telemynd
Behavioral health telemedicine therapy for alcohol, substance abuse and other mental health disorders. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available nationwide |
866-991-2103 | https://www.telemynd.com/aetna-referral-form |
| Workit Health
Online treatment program offering personalized convenient therapy, coaching, Medication Assisted Treatment (MAT), digital learning and peer support. Ages 18 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Coaching: All 50 states Clinical and Counseling: MI, NJ, OH, FL, TX |
877-777-2671 | https://workithealth.com/insurance/aetna/ |
| Geode
Behavioral health virtual therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in GA, IL, NC, TX |
N/A | https://book.geodehealth.com/aetna/welcome |
Chronic Medical Conditions and Mental Health
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| AbleTo
AbleTo 360: Eight-week outpatient therapy, coaching and digital mental health tools via telemedicine for those with chronic medical condition(s) plus mental health struggles: anxiety, depression, panic, etc. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
M-F 9 AM to 8 PM ET Available nationwide |
844-330-3678 | https://Member.AbleTo.com/Aetna/ |
Care for Kids and Teens
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Valera Health
Telephone, chat and video therapy support and medication management for children in treatment for mild to severe mental illness. Parents also can receive support via parenting groups and ongoing parent sessions. Ages 6 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Avaiable in AZ, CT, MA, NJ, NY, OR, WA |
N/A | http://ValeraHealth.com/ |
| Equip Health
Virtual treatment for people with anorexia, bulimia, binge eating disorder, avoidant/restrictive food intake disorder (ARFID) and atypical eating disorders. Equip treats all diagnoses helping people to achieve full health and recovery. Ages 6 to 24. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available Nationwide |
855-387-4378 | http://Equip.health |
| Vita Health for Youth
Outpatient 12-week specialty program delivered virtually for ages 12 to 24. Program provides app that supports this suicide prevention offering. Ages 12 to 24. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV |
844-866-8336 | https://VitaHealth.Care |
| Charlie Health
Personalized virtual and in-person intensive therapy for teens and young adults with severe mental health issues and substance use disorders as well as their families. Ages 12 to 28. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Available in AZ, CA, CO, DE, FL, ID, IL, MD, MI, MT, NV, NJ, OH, OR, PA, SC, TX, UT, WA, WY | 866-484-8218 | https://CharlieHealth.com/ |
| Brightline
Brightline is an integrated system of care designed to meet a broad scope of pediatric behavioral health needs including tantrums, ADHD, anxiety, depression, trauma and conduct disorders. 18 months to 17 years of age. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Coaching : M - F 9 AM - 5 AM Therapy: M - F 9 AM - 8 PM Coach Chat: M - F 9 AM - 5 PM Weekend services on case-by-base basis Available nationwide |
888-236-2332 | http://HelloBrightline.com |
| Path
Behavioral health telemedicine provider for therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in CA, FL, GA, HI, IL, NY, NC, OH, TX, VA |
323-805-7088 | https://www.pathmentalhealth.com/ |
| UpLift
In-person and virtual therapy and medication management. Ages 13 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in FL, MA, VA, DC |
N/A | https://www.joinuplift.co/ |
| Geode
Behavioral health virtual therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in GA, IL, NC, TX |
N/A | https://book.geodehealth.com/aetna/welcome |
Obsessive-Compulsive Disorder
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| NOCD
Online OCD face-to-face video therapy sessions with licensed therapists that specialize in OCD, along with 24/7 support between sessions from self-help tools and peer communities. All ages. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Available nationwide | N/A | http://www.TreatMyOCD.com |
| Geode
Behavioral health virtual therapy and medication management. Ages 5 and above. |
Health Savings Plan, Shared Deductible Plan and Standard Plans - 10% after deductible Standard Copay Plan and Shared Deductible Copay Plan - $30 copay (after deductible, if applicable) |
Scheduling subject to clinician schedules Available in GA, IL, NC, TX |
N/A | https://book.geodehealth.com/aetna/welcome |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Hinge Health
Hinge Health provides digital exercise therapy for chronic, acute, and preventive musculoskeletal (MSK) needs. The Hinge Health programs address low back, knee, hip, shoulder, and neck pain and can address most MSK issues for recent onset conditions. Ages 18 and over. |
No charge to member | Available nationwide | N/A | http://www.hingehealth.com/for/amazon |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| SimpliFed
National virtual-only lactation consultant provider. |
No charge to member | Available Nationwide | 888-458-1364 | www.SimpliFed.com |
| Aetna Enhanced Maternity Program
Through an intensive focus on prevention, early treatment and education, the Aetna Enhanced Maternity Program provides women with the tools to help improve pregnancy outcomes and control maternity-care costs through a variety of services including: risk identification, care coordination by obstetrical nurses and board certified OB/GYNs, and member support. The program also includes genetic testing and counseling. |
N/A | 24/7/365 | Number on the back of the Aetna ID Card | www.aetna.com |
| Hey Jane
Hey Jane is a virtual only provider offering telehealth medication abortions (and contraceptive care). |
Subject to plan benefits | 24/7 support available for medical emergencies Available in CA, CO, CT, IL, MD, NJ, NM, VY, VA and WA |
N/A | www.heyjane.com |
| Midi Health
Midi Health is a virtual care provider specializing in care for women ages 40 and up. Midi offers specialized treatment for the common symptoms of perimenopause and menopause, as well as preventative care to help you strengthen your long term health. |
Subject to plan benefits | 24/7 support available for medical emergencies Available in AZ, CA, MI |
888-731-8994 | www.joinmidi.com |
| Gennev
Gennev is a digital health platform that provides patients with personalized and comprehensive treatment for menopause relief through telemedicine access to board-certified OBGYNs, registered dietician nutritionists and educational resources. |
Subject to plan benefits | Available nationwide | 206-895-4292 | www.gennev.com |