Virtual Care Providers
Available to Amazon Members

Provider/Overview Member Cost Share Availability Phone Website
Aetna 24/7 Nurse Line

Speak with a registered nurse 24/7 on a wide variety of topics:

  • Get information on a wide range of health and wellness topics.
  • Find out more about a medical test or procedure.
  • Get help preparing for a visit to your doctor.
  • Receive emails with links to videos that relate to your question or topic.

All ages

Not Applicable 24/7/365 Number on the back of the Aetna ID Card www.aetna.com
Aetna One Choice

The Aetna One Choice Program addresses chronic and acute conditions holistically through our 1:1 nurse model. Once assigned the nurse will be a single point of contact for the family providing 1:1 support for acute care and chronic condition management. This program provides a more holistic approach to care, and a higher level of engagement supporting members with the most risk and the greatest opportunity for health impacts.

Not Applicable Member can call and request support any time of day Number on the back of the Aetna ID Card www.aetna.com
Aetna Behavioral Health Condition Management

The Aetna Behavioral Health Condition Management program identifies and engages members diagnosed with high-risk acute and chronic behavioral health conditions. Members enrolled in the program get support with behavior change to improve overall functioning and wellness, which keeps them involved in and compliant with their treatment. The program promotes active collaboration and coordination of everyone involved in the member’s medical and behavioral health care, including providers, family, friends and other Aetna clinical programs.

Not Applicable Member can call and request support any time of day Number on the back of the Aetna ID Card www.aetna.com
Aetna Compassionate Care

The Aetna Compassionate Care Program provides additional support to terminally ill members and their families. It removes barriers to hospice and provides more choices for end-of life care so that the member is able to spend time with family and friends outside a hospital setting.

Not Applicable Member can call and request support any time of day Number on the back of the Aetna ID Card www.aetna.com

Provider/Overview Member Cost Share Availability Phone Website
Teladoc Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable); $60 copay for dermatology (after deductible, if applicable)

24/7/365

Available nationwide

1-800-TELADOC https://www.teladoc.com/aetna/
CVS MinuteClinic Virtual Care

In-person and televideo services for general medical care including illnesses and injuries. Mental health counseling available in select states.

General medical care - All ages 

Mental health - Ages 18 and above

Health Savings Plan - 0% after deductible

All other plans - $0

Mental health visits subject to plan benefits (see CVS MinuteClinic Virtual Care under Mental Health)

24/7/365

General medical care available nationwide. Mental health services available in AZ, CA, CT, FL, GA, IL, MA, NJ, NY, NC, OH, PA, TX, VA

N/A www.cvs.com/minuteclinic/virtual-care

If you need help finding which provider is right for you, call Resources For Living at 1-833-721-2323 to speak with a Care Partner.

Depression, Anxiety, Stress
Provider/Overview Member Cost Share Availability Phone Website
Array at Home

Online face-to-face mental well-being outpatient counseling and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
800-442-8938 https://arraybc.com/
Telemynd

Behavioral health outpatient telehealth therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
866-991-2103 https://Telemynd.com/aetna-referral-form
Alma Health

Online face-to-face mental well-being outpatient counseling and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
N/A https://HelloAlma.com/aetna
CVS Minuteclinic Virtual Care

Credentialed network of experienced master’s level therapists who provide in-person and televideo services. Services include depression screenings, medication management and mental health counseling. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

24/7/365

Available in AZ, CA, CT, FL, GA, IL, MA, NJ, NY, NC, OH, PA, TX, VA
855-417-2486 www.cvs.com/minuteclinic/virtual-care
Teladoc

Evidence-based therapy and counseling provided by licensed therapists, as well as medication evaluation and management by board-certified psychiatrists. Ages 13 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

24/7/365

Available nationwide

1-800-TELADOC https://www.teladoc.com/aetna/
Brightside

Behavioral health outpatient telemedicine therapy and medication management. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
415-360-3348 https://Brightside.com
AbleTo

AbleTo 360: Eight-week outpatient therapy, coaching and digital mental health tools via telemedicine for those with chronic medical condition(s) plus mental health struggles: anxiety, depression, panic, etc.
Digital+: coaching that usually takes eight weeks to complete.
Therapy+: best for people that struggle with mild anxiety, depression and social anxiety.
Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

M-F 9 AM to 8 PM ET

Available nationwide
844-330-3678 https://Member.AbleTo.com/Aetna/
SonderMind

General support for mild to severe mental health disorders as well as alcohol and substance use disorders. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in AZ, CO, DC GA, IN, MO, OH, OR, TX
N/A https://www.sondermind.com/
Mindpath

General support for mild to severe mental health disorders as well as alcohol and substance use disorders. All ages.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in AZ, CA, FL, MN, NC, OH, SC, TX
N/A http://www.mindpath.com
Octave

Behavioral health provider for therapy only. Does not include medication management. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, CT, FL, NJ, NY, TX, DC
415-360-3833 http://www.findoctave.com
Two Chairs

Behavioral health provider for therapy only. Does not include medication management. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, WA, FL
415-202-5159 https://app.twochairs.com/booking
Meru Health

12-week digital therapy program proven to reduce depression and anxiety that combines evidence-based therapies, lifestyle science and wearable biofeedback. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Digital tools available 24/7

Available nationwide
N/A https://MeruHealth.com/sign-up/Aetna/
Headway

Behavioral health outpatient telemedicine therapy and medication management. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Available in AZ, CA, CO, DC, FL, GA, IL, LA, MD, MA, MI, NJ, NY, NC, OH, PA, TX, VA, WA N/A http://Headway.co
MDLive

Behavioral Health telemedicine providers for therapy and medication management. Ages 10 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide

855-824-2170 https://members.mdlive.com/bhcomm/landing_home
CHE Behavioral

Virtual teletherapy and telepsychiatry and co-located, integrated clinics and stand-alone clinics. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, CT, FL, GA, KY, NJ, NY, NC, PA, SC, TN, TX

866-471-3330 https://www.cheservices.com/
Talkspace

Behavioral Health telemedicine provider for therapy and medication management. Asynchronous chat available. Ages 13 and above for therapy and 18 and above for medication management.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide

N/A talkspace.com/aetna
Path

Behavioral health telemedicine provider for therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, FL, GA, HI, IL, NY, NC, OH, TX, VA

323-805-7088 https://www.pathmentalhealth.com/
UpLift

In-person and virtual therapy and medication management. Ages 13 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in FL, MA, VA, DC

N/A https://www.joinuplift.co/
Grow Therapy

Virtual and in-person therapy and medication management. Ages 6 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, FL, GA, IL, IN, MD, MA, OH, PA, TX, DC

N/A https://growtherapy.com/
Geode

Behavioral health virtual therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in GA, IL, NC, TX

N/A https://book.geodehealth.com/aetna/welcome
Lyra Health

Lyra offers easy access to mental health coaching, therapy and medication management. Through Lyra, you can quickly schedule appointments at your convenience or connect with someone in real-time. Lyra’s providers focus on high-quality, personalized care using the best available mental health science. Your sessions through Lyra are not limited—you can receive on-going care for as long as you need. Ages 2 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide

833-511-1780 Visit Lyra on A to Z and follow instructions to create an account and book your first appointment

or

Visit Lyra's website to create an account, book your first appointment, or access wellness resources
Suicide Intervention
Provider/Overview Member Cost Share Availability Phone Website
Vita Health for Youth

Outpatient 12-week specialty program delivered virtually. Program provides app that supports this suicide prevention offering. Ages 12 to 24.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Digital tools available 24/7

Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV
844-866-8336 https://VitaHealth.Care
Vita Health for Adults

Outpatient 12-week specialty program delivered virtually. Program provides app that supports this suicide prevention offering. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Digital tools available 24/7

Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV
844-866-8336 https://VitaHealth.care
Substance and Alcohol Use
Provider/Overview Member Cost Share Availability Phone Website
Elenor Health

Whole-person, evidence-based treatment for anyone concerned about their mental health or affected by addiction. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

LA, MA, NC, NJ, OH, WA, TX
866-972-0771 https://ElenorHealth.com/
Talkiatry

Behavioral health telemedicine therapy for alcohol, substance abuse and other mental health disorders. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
N/A https://www.talkiatry.com
Telemynd

Behavioral health telemedicine therapy for alcohol, substance abuse and other mental health disorders. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide
866-991-2103 https://www.telemynd.com/aetna-referral-form
Workit Health

Online treatment program offering personalized convenient therapy, coaching, Medication Assisted Treatment (MAT), digital learning and peer support. Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Coaching: All 50 states

Clinical and Counseling:  MI, NJ, OH, FL, TX
877-777-2671 https://workithealth.com/insurance/aetna/
Geode

Behavioral health virtual therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in GA, IL, NC, TX

N/A https://book.geodehealth.com/aetna/welcome
Lyra Health

Lyra offers easy access to mental health coaching, therapy and medication management. Through Lyra, you can quickly schedule appointments at your convenience or connect with someone in real-time. Lyra’s providers focus on high-quality, personalized care using the best available mental health science. Your sessions through Lyra are not limited—you can receive on-going care for as long as you need. Ages 2 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide

833-511-1780 Visit Lyra on A to Z and follow instructions to create an account and book your first appointment

or

Visit Lyra's website to create an account, book your first appointment, or access wellness resources
Chronic Medical Conditions and Mental Health
Provider/Overview Member Cost Share Availability Phone Website
AbleTo

AbleTo 360: Eight-week outpatient therapy, coaching and digital mental health tools via telemedicine for those with chronic medical condition(s) plus mental health struggles: anxiety, depression, panic, etc.
Digital+: coaching that usually takes eight weeks to complete.
Therapy+: best for people that struggle with mild anxiety, depression and social anxiety. 
Ages 18 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

M-F 9 AM to 8 PM ET

Available nationwide
844-330-3678 https://Member.AbleTo.com/Aetna/
Care for Kids and Teens
Provider/Overview Member Cost Share Availability Phone Website
Valera Health

Telephone, chat and video therapy support and medication management for children in treatment for mild to severe mental illness. Parents also can receive support via parenting groups and ongoing parent sessions. Ages 6 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Avaiable in AZ, CT, MA, NJ, NY, OR, WA
N/A http://ValeraHealth.com/
Equip Health

Virtual treatment for people with anorexia, bulimia, binge eating disorder, avoidant/restrictive food intake disorder (ARFID) and atypical eating disorders. Equip treats all diagnoses helping people to achieve full health and recovery. Ages 6 to 24.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available Nationwide
855-387-4378 http://Equip.health
Vita Health for Youth

Outpatient 12-week specialty program delivered virtually for ages 12 to 24. Program provides app that supports this suicide prevention offering. Ages 12 to 24.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in AL, AZ, CA, CO, CT, DC, FL, ID, IL, LA, MA, ME, MO, MS, NC, NJ, NV, NY, OH, PA, RI, SC, TX, UT, VA, WA, WV
844-866-8336 https://VitaHealth.Care
Charlie Health

Personalized virtual and in-person intensive therapy for teens and young adults with severe mental health issues and substance use disorders as well as their families. Ages 12 to 28.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Available in AZ, CA, CO, DE, FL, ID, IL, MD, MI,  MT, NV, NJ, OH, OR, PA, SC, TX, UT, WA, WY 866-484-8218 https://CharlieHealth.com/
Brightline

Brightline is an integrated system of care designed to meet a broad scope of pediatric behavioral health needs including tantrums, ADHD, anxiety, depression, trauma and conduct disorders. 18 months to 17 years of age.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Coaching : M - F 9 AM - 5 AM
Therapy: M - F 9 AM - 8 PM
Coach Chat: M - F 9 AM - 5 PM
Weekend services on case-by-base basis

Available nationwide
888-236-2332 http://HelloBrightline.com
Path

Behavioral health telemedicine provider for therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in CA, FL, GA, HI, IL, NY, NC, OH, TX, VA

323-805-7088 https://www.pathmentalhealth.com/
UpLift

In-person and virtual therapy and medication management. Ages 13 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in FL, MA, VA, DC

N/A https://www.joinuplift.co/
Geode

Behavioral health virtual therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in GA, IL, NC, TX

N/A https://book.geodehealth.com/aetna/welcome
Lyra Health

Lyra offers easy access to mental health coaching, therapy and medication management. Through Lyra, you can quickly schedule appointments at your convenience or connect with someone in real-time. Lyra’s providers focus on high-quality, personalized care using the best available mental health science. Your sessions through Lyra are not limited—you can receive on-going care for as long as you need. Ages 2 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available nationwide

833-511-1780 Visit Lyra on A to Z and follow instructions to create an account and book your first appointment

or

Visit Lyra's website to create an account, book your first appointment, or access wellness resources
Obsessive-Compulsive Disorder
Provider/Overview Member Cost Share Availability Phone Website
NOCD

Online OCD face-to-face video therapy sessions with licensed therapists that specialize in OCD, along with 24/7 support between sessions from self-help tools and peer communities. All ages.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Available nationwide N/A http://www.TreatMyOCD.com
Geode

Behavioral health virtual therapy and medication management. Ages 5 and above.

Health Savings Plan - 10% after deductible

Standard Plan and Shared Deductible Plan - $30 copay (after deductible, if applicable)

Scheduling subject to clinician schedules

Available in GA, IL, NC, TX

N/A https://book.geodehealth.com/aetna/welcome

Provider/Overview Member Cost Share Availability Phone Website
Hinge Health

Hinge Health provides digital exercise therapy for chronic, acute, and preventive musculoskeletal (MSK) needs. The Hinge Health programs address low back, knee, hip, shoulder, and neck pain and can address most MSK issues for recent onset conditions. Ages 18 and over.

No charge to member Available nationwide N/A http://www.hingehealth.com/for/amazon

Provider/Overview Member Cost Share Availability Phone Website
SimpliFed

National virtual-only lactation consultant provider.

No charge to member Available Nationwide 888-458-1364 www.SimpliFed.com
Aetna Enhanced Maternity Program

Through an intensive focus on prevention, early treatment and education, the Aetna Enhanced Maternity Program provides women with the tools to help improve pregnancy outcomes and control maternity-care costs through a variety of services including: risk identification, care coordination by obstetrical nurses and board certified OB/GYNs, and member support. The program also includes genetic testing and counseling.

N/A 24/7/365 Number on the back of the Aetna ID Card www.aetna.com
Hey Jane

Hey Jane is a virtual only provider offering telehealth medication abortions (and contraceptive care). 

Subject to plan benefits 24/7 support available for medical emergencies

Available in CA, CO, CT, IL, MD, NJ, NM, VY, VA and WA
N/A www.heyjane.com
Midi Health

Midi Health is a virtual care provider specializing in care for women ages 40 and up. Midi offers specialized treatment for the common symptoms of perimenopause and menopause, as well as preventative care to help you strengthen your long term health.

Subject to plan benefits 24/7 support available for medical emergencies

Available in AZ, CA, MI
888-731-8994 www.joinmidi.com
Gennev

Gennev is a digital health platform that provides patients with personalized and comprehensive treatment for menopause relief through telemedicine access to board-certified OBGYNs, registered dietician nutritionists and educational resources.

Subject to plan benefits Available nationwide 206-895-4292 www.gennev.com