for Amazon and Subsidiaries
- Our network agreement with UW Medicine ends on May 31, 2025. Without a new agreement, UW Medicine hospitals and providers will be out of network for Aetna health plans as of June 1, 2025.
- We are continuing our discussions and hope to reach a new agreement before the current one ends.
- If you are currently receiving an active course of treatment, you should download the Transition of Care form and request your doctor fill it out. You can contact the Health Concierge team at 1-866-574-9124 with any questions.
- For additional details please click here.
Virtual Care Providers
From quick care appointments to treatment for chronic or acute conditions to mental health support and more, browse our selection of virtual care providers to find the help you need.
Virtual Care Providers
Available to Amazon Members
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Aetna 24/7 Nurse Line
Speak with a registered nurse 24/7 on a wide variety of topics:
|
Not applicable | Available to all members | Call your Aetna Concierge team at 1-866-574-9124 to be connected | aetna.com |
| Aetna One Choice
The Aetna One Choice Program addresses chronic and acute conditions holistically through our 1:1 nurse model. Once assigned, the nurse will be a single point of contact for the family providing 1:1 support for acute care and chronic condition management. This program provides a more holistic approach to care, and a higher level of engagement supporting members with the most risk and the greatest opportunity for health impacts. |
Not applicable | Available to all eligible members | Call your Aetna Concierge team at 1-866-574-9124 to be connected | aetna.com |
| Aetna Behavioral Health Condition Management
The Aetna Behavioral Health Condition Management program identifies and engages members diagnosed with high-risk acute and chronic behavioral health conditions. Members enrolled in the program get support with behavior change to improve overall functioning and wellness, which keeps them involved in and compliant with their treatment. The program promotes active collaboration and coordination of everyone involved in the member’s medical and behavioral health care, including providers, family, friends and other Aetna clinical programs. |
Not applicable | Available to all eligible members | Call your Aetna Concierge team at 1-866-574-9124 to be connected | aetna.com |
| Aetna Compassionate Care
The Aetna Compassionate Care Program provides additional support to terminally ill members and their families. It removes barriers to hospice and provides more choices for end-of-life care so that the member is able to spend time with family and friends outside a hospital setting. |
Not applicable | Available to all eligible members | Call your Aetna Concierge team at 1-866-574-9124 to be connected | aetna.com |
| Perry Health
Connected meter & testing supplies, doctor-led program, and 1:1 personalized coaching to help get you in control of your diabetes. |
Costs may vary depending on service | Available in AL, AZ, CO, FL, GA, LA, MS, NC, NJ, TN, TX, UT, VA, WI Ages 26 and above |
855-525-1350 | perryhealth.com |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Teladoc Health
Teladoc is a virtual healthcare service that offers convenient, confidential access to quality providers 24/7 anytime, anywhere, by phone, video, or mobile app. Teladoc's board-certified and licensed U.S. providers can diagnose, treat and prescribe to treat a wide range of general health issues. Teladoc also offers mental health, dermatology, and caregiver services (see mental health section for availability and member cost share). |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay; $60 copay for dermatology |
Available nationwide 24/7 All ages |
855-835-2362 | teladoc.com/aetna |
| CVS MinuteClinic Virtual Care
MinuteClinic provides in-person and virtual healthcare services for general medical care including illnesses and injuries. Mental health counseling available in select states (see mental health section for availability and member cost share). |
Health Savings Plan - No cost to member after deductible Premium Plan - No cost to member |
Available nationwide 24/7 All ages |
N/A | cvs.com/minuteclinic/virtual-care |
If you need help finding which provider is right for you, call Resources For Living at 1-833-721-2323 to speak with a Care Partner.
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| AbleTo |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 18 and above |
844-330-3678 | member.ableto.com/aetna/ |
| Affect Therapeutics |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, FL, IN, KY, NV, OH, TN, TX Ages 18 and above |
N/A | affecttherapeutics.com |
| Alma Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 5 and above |
N/A | helloalma.com |
| Array At Home |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 5 and above |
800-442-8938 | arraybc.com |
| Aware Recovery Care |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CT Ages 18 and above |
203-779-5799 | awarerecoverycare.com |
| Bicycle Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available AK, AR, HI, KY, LA, NH, NJ, RI, UT, DC Ages 18 and above |
N/A | bicyclehealth.com/aetna |
| Blue Sprig Pediatrics |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, AK, CO, FL, GA, IL, KY, MD, NC, OH, OK, OR, SC, TN, TX, WA 18 months to 18 years of age |
N/A | bluesprigautism.com |
| Brave |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in FL, GA, IL, IN, NM, NY, NC, OH, OK, TX Ages 13 and above |
305-902-6347 | bebravehealth.com |
| Brightline |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CT, MA, NJ, NY, WA 18 months to 17 years of age |
888-236-2332 | hellobrightline.com/amazon |
| Brightside |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 13 and above |
415-360-3348 | brightside.com |
| Charlie Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CO, DE, FL, GA, ID, IL, IN, IA, MD, MI, MT, NV, NH, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY Ages 12 to 34 |
866-600-9578 | charliehealth.com |
| CHE Behavioral |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CA, CT, FL, GA, KS, KY, NJ, NY, NC, PA, SC, TN, TX, WA Ages 18 and above |
888-831-2618 | cheservices.com |
| CVS MinuteClinic Virtual Care |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CT, FL, GA, IL, MD, NV, NJ, NY, NC, OH, PA, SC, TX, VA, DC Ages 18 and above |
855-417-2486 | cvs.com/minuteclinic/virtual-care |
| Eleanor Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in LA, MA, NJ, NC, OH, TX, WA Ages 18 and above |
866-972-0771 | eleanorhealth.com |
| Equip |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 4 to 26 |
855-387-4378 | equip.health |
| Forefront Telecare |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in NV, ND Ages 18 and above |
N/A | forefronttelecare.com |
| Foresight |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CO, FL, GA, IL, IN, IA, LA, MD, MA, MI, MO, NV, NJ, NC, OH, OR, PA, TN Ages 18 and above |
N/A | foresightmentalhealth.com |
| Geode |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in GA, IL, NC, TX Ages 5 and above |
N/A | book.geodehealth.com/welcome/aetna |
| Groups Recover Together |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in FL, IN, KY, ME, NV, NH, NC, RI, TN, VA, WV Ages 18 and above |
888-858-1723 | joingroups.com |
| Grow Therapy |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 6 and above |
N/A | growtherapy.com |
| Headlight Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AK, CA, CO, ID, OR, TX, WA Ages 18 and above |
866-657-6592 | sokyahealth.com |
| Headway |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 2 and above |
N/A | headway.co |
| Hopscotch |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AL, DE, FL, GA, NJ, NC, OH, PA, TX, WV Ages 3 to 26 |
N/A | joinhopscotch.com |
| Kyo Autism Therapy |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CO, FL, GA, ID, NJ, OR, TX, UT 18 months to 18 years of age |
N/A | kyocare.com |
| LifeStance Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CO, DE, FL, GA, IN, KS, KY, ME, MD, MA, MI, MN, MO, MT, NV, NH, NJ, NY, NC, OK, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI Ages 18 and above |
N/A | lifestance.com |
| Luna Joy |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AK, FL, GA, IL, MD, NJ, NC, PA, TX Ages 18 and above |
727-291-9538 | hellolunajoy.com |
| Lyra Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 2 and above |
833-511-1780 | amazon.lyrahealth.com |
| Marvin Behavioral Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CA, CT, DE, FL, GA, KY, MA, MI, MO, NJ, PA, WA, WI Ages 18 and above |
N/A | meetmarvin.com |
| Maxim Healthcare Services |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, AR, CA, CO, FL, GA, IL, IN, IA, KS, KY, MD, MA, MO, NE, NV, NH, NJ, NC, DC 18 months to 18 years of age |
N/A | maximhealthcare.com |
| Meru |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, AR, CA, CO, DE, FL, GA, IL, IN, IA, KS, KY, ME, MD, MA, MI, MO, NE, NV, NH, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, DC, WV, WI Ages 18 and above |
N/A | meruhealth.com/sign-up/aetna |
| Mindpath |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, FL, MN, NC, OH, SC, TX All ages |
855-501-1004 | mindpath.com |
| Monument Telehealth Group |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CA, CO, CT, FL, GA, IA, KY, MD, MS, NJ, NY, OR, PA, SC, TX, VA, WA, DC Ages 18 and above |
N/A | joinmonument.com |
| NOCD |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide All ages |
N/A | treatmyocd.com |
| Octave |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CA, CT, FL, MI, NJ, NY, TX, DC Ages 18 and above |
415-360-3833 | findoctave.com |
| Pelago Health |
Costs may vary depending on service |
Available nationwide Ages 15 and above |
877-349-7755 | my.pelagohealth.com/amazon |
| Rula |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in DE, KS, NH, SD, VT Ages 5 and above |
323-894-3833 | rula.com |
| Sondermind |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CO, GA, IN, MO, OH, OR, TX, DC Ages 18 and above |
844-256-5642 | sondermind.com |
| Talkiatry |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 5 and above |
N/A | talkiatry.com |
| Talkspace |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 13 and above |
N/A | talkspace.com/aetna |
| Tava Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in AK, CT, DE, IA, KY, ME, MS, MO, NH, ND, OK, OR, DC, WV Ages 18 and above |
N/A | tavahealth.com/individuals |
| Teladoc Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 13 and above |
855-835-2362 | teladoc.com/Aetna |
| Telemynd |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available nationwide Ages 5 and above |
866-991-2103 | telemynd.com |
| Thriveworks |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in VT Ages 18 and above |
855-522-0873 | thriveworks.com |
| Two Chairs |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in CA, WA Ages 18 and above |
415-202-5159 | app.twochairs.com/booking |
| UpLift |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in FL, IN, KY, MD, NJ, NY, OH, SC, TX, VA Ages 13 and above |
N/A | joinuplift.co |
| Valera Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AZ, CT, FL, MA, NJ, NY, OR, TX VT, WA Ages 12 and above |
N/A | valerahealth.com |
| Vita Health |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in AK, HI, MT Ages 12 and above |
844-866-8336 | vitahealth.care |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Hinge Health
Hinge Health provides digital exercise therapy for chronic, acute, and preventive musculoskeletal (MSK) needs. The Hinge Health programs address low back, knee, hip, shoulder, and neck pain and can address most MSK issues for recent onset conditions. |
No cost to member |
Available nationwide Ages 18 and over |
N/A | hingehealth.com/for/amazon |
| ASHCare
ASHCare is a national, virtual-only physical therapy (PT) provider that specializes in pelvic health services. |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Not available in WA, IL, WV | 833-695-1779 | ashcare.com/vptr/aetnapelvichealth |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| Oshi Health
Virtual digestive healthcare provider offering integrated, whole-person care for gastrointestinal (GI) conditions by focusing on lifestyle, nutrition, stress, and anxiety while providing symptom and medication management. |
Health Savings Plan - 10% after deductible Premium Plan - $60 copay |
Available in DE, FL, GA, ME, MA, NJ, NY, OH, PA, TX Ages 18 and above |
N/A | oshihealth.com |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| FOLX Health
Virtual healthcare provider dedicated to serving the unique needs of the LGBTQIA+ community. FOLX Health offers a comprehensive range of services, including gender-affirming care, virtual primary care, sexual and reproductive health services, mental health support, fertility consultations, and more. |
Costs may vary depending on service |
Available nationwide Ages 18 and above |
N/A | folxhealth.com |
| Provider/Overview | Member Cost Share | Availability | Phone | Website |
|---|---|---|---|---|
| SimpliFed
National virtual-only lactation consultant provider. |
No cost to member | Available nationwide | 888-458-1364 | simplifed.com |
| Aetna Enhanced Maternity Program
Through an intensive focus on prevention, early treatment and education, the Aetna Enhanced Maternity Program provides women with the tools to help improve pregnancy outcomes and control maternity-care costs through a variety of services including: risk identification, care coordination by obstetrical nurses and board-certified OB/GYNs, and member support. The program also includes genetic testing and counseling. |
No cost to member | Available to all eligible members | Call your Aetna Concierge team at 1-866-574-9124 to be connected | aetna.com |
| Hey Jane
Hey Jane is a virtual only provider offering telehealth medication abortions and contraceptive care. |
Costs may vary depending on service | Available in CA, CO, CT, IL, MD, NJ, NM, VY, VA, and WA | N/A | heyjane.com |
| Midi Health
Midi Health is a virtual care provider specializing in care for women ages 40 and up. Midi offers specialized treatment for the common symptoms of perimenopause and menopause, as well as preventative care to help you strengthen your long-term health. |
Costs may vary depending on service | Available in AZ, CA, CO, FL, ME, MD, MI, NH, NY, OH, VA, DC | 888-731-8994 | joinmidi.com |
| Gennev
Gennev is a digital health platform that provides patients with personalized and comprehensive treatment for menopause relief through telemedicine access to board-certified OBGYNs, registered dietitian nutritionists, and educational resources. |
Costs may vary depending on service | Available nationwide | 206-895-4292 | gennev.com |
| Allara Health
Telehealth care for women's hormonal, metabolic, and gynecological conditions. |
Costs may vary depending on service | Available in CA, FL, NY, TX | N/A | allarahealth.com |
| Parsley Health
Chronic condition diagnosis, treatment, and support with a focus on women's health. |
Costs may vary depending on service | Available in CA, NY | N/A | parsleyhealth.com |
| LunaJoy
Holistic women's mental health therapy, counseling, and medication management. |
Health Savings Plan - 10% after deductible Premium Plan - $30 copay |
Available in AK, FL, GA, IL, MD, NJ, NC, PA, TX | 727-291-9538 | hellolunajoy.com |