Virtual Care Providers

From quick care appointments to treatment for chronic or acute conditions to mental health support and more, browse our selection of virtual care providers to find the help you need.

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Virtual Care Providers
Available to Amazon Members

Provider/Overview Member Cost Share Availability Phone Website
Aetna 24/7 Nurse Line

Speak with a registered nurse 24/7 on a wide variety of topics:

  • Get information on a wide range of health and wellness topics.
  • Find out more about a medical test or procedure.
  • Get help preparing for a visit to your doctor.
  • Receive emails with links to videos that relate to your question or topic.
Not applicable Available to all members Call your Aetna Concierge team at 1-866-574-9124 to be connected aetna.com
Aetna One Choice

The Aetna One Choice Program addresses chronic and acute conditions holistically through our 1:1 nurse model. Once assigned, the nurse will be a single point of contact for the family providing 1:1 support for acute care and chronic condition management. This program provides a more holistic approach to care, and a higher level of engagement supporting members with the most risk and the greatest opportunity for health impacts.

Not applicable Available to all eligible members Call your Aetna Concierge team at 1-866-574-9124 to be connected aetna.com
Aetna Behavioral Health Condition Management

The Aetna Behavioral Health Condition Management program identifies and engages members diagnosed with high-risk acute and chronic behavioral health conditions. Members enrolled in the program get support with behavior change to improve overall functioning and wellness, which keeps them involved in and compliant with their treatment. The program promotes active collaboration and coordination of everyone involved in the member’s medical and behavioral health care, including providers, family, friends and other Aetna clinical programs.

Not applicable Available to all eligible members Call your Aetna Concierge team at 1-866-574-9124 to be connected aetna.com
Aetna Compassionate Care

The Aetna Compassionate Care Program provides additional support to terminally ill members and their families. It removes barriers to hospice and provides more choices for end-of-life care so that the member is able to spend time with family and friends outside a hospital setting.

Not applicable Available to all eligible members Call your Aetna Concierge team at 1-866-574-9124 to be connected aetna.com

Provider/Overview Member Cost Share Availability Phone Website
Teladoc Health

Teladoc is a virtual healthcare service that offers convenient, confidential access to quality providers 24/7 anytime, anywhere, by phone, video, or mobile app. Teladoc's board-certified and licensed U.S. providers can diagnose, treat and prescribe to treat a wide range of general health issues. Teladoc also offers mental health, dermatology, and caregiver services (see mental health section for availability and member cost share).

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay; $60 copay for dermatology

Shared Deductible Plan - $30 copay after deductible; $60 copay after deductible for dermatology

Available nationwide 24/7

All ages

855-835-2362 teladoc.com/aetna
CVS MinuteClinic Virtual Care

MinuteClinic provides in-person and virtual healthcare services for general medical care including illnesses and injuries. Mental health counseling available in select states (see mental health section for availability and member cost share).

Health Savings Plan - No cost to member after deductible

Standard and Shared Deductible Plan - No cost to member

Available nationwide 24/7

All ages

N/A cvs.com/minuteclinic/virtual-care

If you need help finding which provider is right for you, call Resources For Living at 1-833-721-2323 to speak with a Care Partner.

Provider/Overview Member Cost Share Availability Phone Website
AbleTo

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 18 and above

844-330-3678 member.ableto.com/aetna/
Affect Therapeutics

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, FL, IN, KY, NV, OH, TN, TX

Ages 18 and above

N/A affecttherapeutics.com
Alma Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 5 and above

N/A helloalma.com
Array At Home

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 5 and above

800-442-8938 arraybc.com
Aware Recovery Care

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CT

Ages 18 and above

203-779-5799 awarerecoverycare.com
Bicycle Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available AK, AR, HI, KY, LA, NH, NJ, RI, UT, DC

Ages 18 and above

N/A bicyclehealth.com/aetna
Blue Sprig Pediatrics

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, AK, CO, FL, GA, IL, KY, MD, NC, OH, OK, OR, SC, TN, TX, WA

18 months to 18 years of age

N/A bluesprigautism.com
Brave

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AL, FL, GA, KY, NY, NC, TX

Ages 13 and above

305-902-6347 bebravehealth.com
Brightline

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CT, MA, NJ, NY, WA

18 months to 17 years of age

888-236-2332 hellobrightline.com/amazon
Brightside

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 13 and above

415-360-3348 brightside.com
Charlie Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CO, DE, FL, GA, ID, IL, IN, IA, MD, MI, MT, NV, NH, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY

Ages 12 to 34

866-600-9578 charliehealth.com
CHE Behavioral

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CA, CT, FL, GA, KS, KY, NJ, NY, NC, PA, SC, TN, TX, WA

Ages 18 and above

888-831-2618 cheservices.com
CVS MinuteClinic Virtual Care

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CT, FL, GA, IL, MD, NV, NJ, NY, NC, OH, PA, SC, TX, VA, DC

Ages 18 and above

855-417-2486 cvs.com/minuteclinic/virtual-care
Eleanor Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in LA, MA, NJ, NC, OH, TX, WA

Ages 18 and above

866-972-0771 eleanorhealth.com
Equip

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 4 to 26

855-387-4378 equip.health
Forefront Telecare

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available in NV, ND

Ages 18 and above

N/A forefronttelecare.com
Foresight

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CO, FL, GA, IL, IN, IA, LA, MD, MA, MI, MO, NV, NJ, NC, OH, OR, PA, TN

Ages 18 and above

N/A foresightmentalhealth.com
Geode

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in GA, IL, NC, TX

Ages 5 and above

N/A book.geodehealth.com/welcome/aetna
Groups Recover Together

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in FL, IN, KY, ME, NV, NH, NC, RI, TN, VA, WV

Ages 18 and above

888-858-1723 joingroups.com
Grow Therapy

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 6 and above

N/A growtherapy.com
Headlight Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AK, CA, CO, ID, OR, TX, WA

Ages 18 and above

866-657-6592 sokyahealth.com
Headway

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 2 and above

N/A headway.co
Hopscotch

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AL, DE, FL, GA, NJ, NC, OH, PA, TX, WV

Ages 3 to 26

N/A joinhopscotch.com
Kyo Autism Therapy

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CO, FL, GA, ID, NJ, OR, TX, UT

18 months to 18 years of age

N/A kyocare.com
LifeStance Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CO, DE, FL, GA, IN, KS, KY, ME, MD, MA, MI, MN, MO, MT, NV, NH, NJ, NY, NC, OK, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, WI

Ages 18 and above

N/A lifestance.com
Luna Joy

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AK, FL, GA, IL, MD, NJ, NC, PA, TX

Ages 18 and above

727-291-9538 hellolunajoy.com
Lyra Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 2 and above

833-511-1780 amazon.lyrahealth.com
Marvin Behavioral Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CA, CT, DE, FL, GA, KY, MA, MI, MO, NJ, PA, WA, WI

Ages 18 and above

N/A meetmarvin.com
Maxim Healthcare Services

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, AR, CA, CO, FL, GA, IL, IN, IA, KS, KY, MD, MA, MO, NE, NV, NH, NJ, NC, DC

18 months to 18 years of age

N/A maximhealthcare.com
MDLive

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 10 and above

855-824-2170 mdlive.com
Meru

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, AR, CA, CO, DE, FL, GA, IL, IN, IA, KS, KY, ME, MD, MA, MI, MO, NE, NV, NH, NY, NC, OH, OR, PA, RI, SC, TN, TX, UT, VA, WA, DC, WV, WI

Ages 18 and above

N/A meruhealth.com/sign-up/aetna
Mindpath

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, FL, MN, NC, OH, SC, TX

All ages

855-501-1004 mindpath.com
Monument Telehealth Group

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CA, CO, CT, FL, GA, IA, KY, MD, MS, NJ, NY, OR, PA, SC, TX, VA, WA, DC

Ages 18 and above

N/A joinmonument.com
NOCD

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

All ages

N/A treatmyocd.com
Octave

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CA, CT, FL, MI, NJ, NY, TX, DC

Ages 18 and above

415-360-3833 findoctave.com
Pelago Health

Costs may vary depending on service

Available nationwide

Ages 15 and above

877-349-7755 my.pelagohealth.com/amazon
Rula

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available in DE, KS, NH, SD, VT

Ages 5 and above

323-894-3833 rula.com
Sondermind

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CO, GA, IN, MO, OH, OR, TX, DC

Ages 18 and above

844-256-5642 sondermind.com
Talkiatry

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 5 and above

N/A talkiatry.com
Talkspace

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 13 and above

N/A talkspace.com/aetna
Tava Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available in AK, CT, DE, IA, KY, ME, MS, MO, NH, ND, OK, OR, DC, WV

Ages 18 and above

N/A tavahealth.com/individuals
Teladoc Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 13 and above

855-835-2362 teladoc.com/Aetna
Telemynd

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available nationwide

Ages 5 and above

866-991-2103 telemynd.com
Thriveworks

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available in VT

Ages 18 and above

855-522-0873 thriveworks.com
Two Chairs

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in CA, WA

Ages 18 and above

415-202-5159 app.twochairs.com/booking
UpLift

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in FL, IN, KY, MD, NJ, NY, OH, SC, TX, VA

Ages 13 and above

N/A joinuplift.co
Valera Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Available in AZ, CT, FL, MA, NJ, NY, OR, TX, VT, WA

Ages 6 and above

N/A valerahealth.com
Vita Health

Health Savings Plan - 10% after deductible

Standard Plan - $30 copay

Shared Deductible Plan - $30 copay after deductible

Not available in AK, HI, MS, MT, OR, SD, VT

Ages 12 and above
844-866-8336 vitahealth.care

Provider/Overview Member Cost Share Availability Phone Website
Hinge Health

Hinge Health provides digital exercise therapy for chronic, acute, and preventive musculoskeletal (MSK) needs. The Hinge Health programs address low back, knee, hip, shoulder, and neck pain and can address most MSK issues for recent onset conditions.

No cost to member

Available nationwide

Ages 18 and over

N/A hingehealth.com/for/amazon

Provider/Overview Member Cost Share Availability Phone Website
Oshi Health

Virtual digestive healthcare provider offering integrated, whole-person care for gastrointestinal (GI) conditions by focusing on lifestyle, nutrition, stress, and anxiety while providing symptom and medication management.

Health Savings Plan - 10% after deductible

Standard Plan - $60 copay

Shared Deductible Plan - $60 copay after deductible

Available in DE, FL, GA, ME, MA, NJ, NY, OH, PA, TX

Ages 18 and above

N/A oshihealth.com

Provider/Overview Member Cost Share Availability Phone Website
FOLX Health

Virtual healthcare provider dedicated to serving the unique needs of the LGBTQIA+ community. FOLX Health offers a comprehensive range of services, including gender-affirming care, virtual primary care, sexual and reproductive health services, mental health support, fertility consultations, and more.

Costs may vary depending on service

Available nationwide

Ages 18 and above

N/A folxhealth.com

Provider/Overview Member Cost Share Availability Phone Website
SimpliFed

National virtual-only lactation consultant provider.

No charge to member Available Nationwide 888-458-1364 www.SimpliFed.com
Aetna Enhanced Maternity Program

Through an intensive focus on prevention, early treatment and education, the Aetna Enhanced Maternity Program provides women with the tools to help improve pregnancy outcomes and control maternity-care costs through a variety of services including: risk identification, care coordination by obstetrical nurses and board certified OB/GYNs, and member support. The program also includes genetic testing and counseling.

N/A 24/7/365 Number on the back of the Aetna ID Card www.aetna.com
Hey Jane

Hey Jane is a virtual only provider offering telehealth medication abortions (and contraceptive care). 

Subject to plan benefits 24/7 support available for medical emergencies

Available in CA, CO, CT, IL, MD, NJ, NM, VY, VA and WA
N/A www.heyjane.com
Midi Health

Midi Health is a virtual care provider specializing in care for women ages 40 and up. Midi offers specialized treatment for the common symptoms of perimenopause and menopause, as well as preventative care to help you strengthen your long term health.

Subject to plan benefits 24/7 support available for medical emergencies

Available in AZ, CA, MI
888-731-8994 www.joinmidi.com
Gennev

Gennev is a digital health platform that provides patients with personalized and comprehensive treatment for menopause relief through telemedicine access to board-certified OBGYNs, registered dietician nutritionists and educational resources.

Subject to plan benefits Available nationwide 206-895-4292 www.gennev.com